Frequently Asked Questions

How can I place an order?

Browse our products, add the items you would like to purchase to your basket, and proceed to checkout. Follow the instructions to enter your delivery and payment details and complete your order.

Do you deliver across the UK?

Yes. We deliver to addresses across the UK. Delivery availability and charges may vary depending on your location and the products in your order.

For full details, please see our Delivery Information page.

How long does delivery take?

Orders are normally processed within 48 hours. Standard delivery generally takes around 2–4 working days, depending on your location and courier service.

Please note that delivery times may be longer during busy periods, bank holidays or unexpected courier delays.

How much does delivery cost?

Delivery charges depend on your parcel weight, delivery destination and the delivery service available.

Please see our Delivery Information page for our current delivery rates.

Can I return my order?

Eligible products can generally be returned in accordance with our Returns & Refunds policy.

Some food and perishable products may not be eligible for return due to their nature.

What if my order arrives damaged?

Please contact us as soon as possible if your order arrives damaged, incorrect or faulty.

Include your order number and, where appropriate, photographs of the affected product so our team can investigate and help resolve the issue.

Can I cancel my order?

If you have changed your mind about an eligible online purchase, you may have a statutory right to cancel within the applicable cancellation period.

Please contact us as soon as possible if you wish to cancel an order.

How will I receive my refund?

Where a refund is approved, it will normally be made to the original payment method used for the purchase.

The time required for the refund to appear may depend on your bank or payment provider.

Do you offer customer collection?

No. We currently provide delivery services rather than customer collection.

Do you sell products from different brands?

Yes. We offer a range of carefully selected products from different brands and suppliers, alongside Hamidiye Foods products.

How can I contact Hamidiye Foods?

You can contact our team through our Contact Us page. Please include your order number if your enquiry relates to an existing order.