Returns & Refunds
At Hamidiye Foods, we want you to be happy with your purchase. If you have a problem with your order or simply change your mind about an eligible product, we're here to help.
1. Changing Your Mind
For eligible products purchased online, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
If you decide to cancel, please contact us within the applicable cancellation period. Once you have notified us, eligible goods should normally be returned within 14 days. GOV.UK
Returned items should be unused, unopened and in their original packaging, wherever reasonably possible.
2. Food & Perishable Products
Due to the nature of our products, some food and other goods that are liable to deteriorate or expire rapidly are excluded from the statutory cancellation right.
This may include fresh, chilled, frozen or other perishable products.
If you receive a perishable product that is damaged, faulty, incorrect or not as described, please contact us as soon as possible so that we can investigate and provide an appropriate resolution. Legislation.gov.uk
3. Damaged or Incorrect Items
If your order arrives damaged, contains an incorrect product or an item is faulty, please contact us before returning the item.
Please provide:
- Your order number
- The name of the affected product
- A description of the issue
- Photographs where appropriate
This will help us resolve your issue as quickly as possible.
4. Returning an Item
If you need to return an eligible item, please contact us first for instructions on how and where to return it.
Unless the item is faulty, damaged, incorrect or otherwise covered by your statutory rights, the direct cost of returning an unwanted item may be your responsibility. Legislation.gov.uk
5. Refunds
Once we have received and inspected the returned item, we will confirm whether the refund is approved.
Where a refund is due, it will normally be made using the same payment method used for the original purchase. Refunds will be processed within the timeframe required by applicable UK consumer law. Legislation.gov.uk
For eligible cancellations, the standard delivery charge originally paid will generally also be refunded. If you selected a more expensive delivery option, we may only be required to refund the cost of the least expensive standard delivery option available. GOV.UK
Your bank or payment provider may require additional time for the refund to appear in your account.
6. Sale & Discounted Products
Products purchased during a sale or using a discount code are still covered by applicable consumer rights.
Where an eligible refund is due, we will refund the amount actually paid for the product, rather than its original full-price value.
7. If You Have Not Received Your Refund
If we have confirmed that your refund has been processed but you have not yet received it, please first check your bank or payment account.
If the refund is still not showing, please contact us and we will be happy to assist.
8. Contact Us
If you have any questions about returns or refunds, please contact our customer service team with your order number and details of your request.
We'll do our best to resolve your issue fairly and promptly.
